Frequently Asked Questions
Everything you need to know about your Elegancia experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you ship internationally?
Yes, Elegancia ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend comparing your measurements against our chart to ensure the perfect fit for your body type.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
Are your materials sustainably sourced?
At Elegancia, we are committed to ethical fashion. Over 70% of our current collection is made using organic cotton, recycled polyester, or sustainable linen.