Returns & Exchanges

At Elegancia, we want you to be completely enamored with your purchase, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your selection doesn't meet your expectations, our dedicated team is here to ensure your exchange or refund is handled with the utmost care.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully place the items in their original packaging, ensuring all designer tags remain attached and the garment is in its original, unworn condition.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Quality Check and Refund

  Once our atelier receives your return, we will perform a quality inspection and issue your refund or ship your exchange within 5-7 business days.